I’ll second the rad power bikes, especially if you have a local store like Seattle or Denver. I just picked up a plus 3, loving it. 45 mile battery, better pedal assist up hills, old accessories moved over nonissue. I personally have had zero issues with customer service, but I’m also inclined to repair things myself vs calling for help.

For reference, I’m in a walkable score city of 35, so driving a car was my only other option to go anywhere in a reasonable time. With front and back baskets, I’m able to go shopping, bring the dogs to the dog park, even rode to the docs today 25mi commute total. Price was great too, $2250 out the door.