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YSK: Austin, TX has a web and mobile app to report non-emergency incidents (311.austintexas.gov)

submitted 1 year ago by malloc to c/austin

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web: http://311.austintexas.gov/ (there is no TLS 😢)
mobile apps (android and iOS): https://www.austintexas.gov/department/311/smart-phone-app
call in reports: Dial 3-1-1 or 512-974-2000

General information: https://www.austintexas.gov/department/311

Personally have used it to report nonfunctioning lights, broken crosswalk signals, garbage dumped on public/private property, broken fountains, public bathroom issues. Most issues resolved within 1 week.

Don’t use this while driving, please. Take mental note then report. This is for NON-EMERGENT issues only. Call 911 if situation needs immediate attention.

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[–] pigeonberry 4 points 1 year ago* (last edited 1 year ago) (1 children)

An easier way to reach the app in Android is the Google Play store. It's named Austin 311 from City of Austin. Some negative reviews, though, like (20 Jan 2023) "You can't report when your trash doesn't get picked up - easily 99% of the reason I ever call 311" and (9 June 2022) "App sucks. The categories are very limited and hard to locate. I should be able to search on a keyword and your app suggests appropriate categories. Where do i report a malfunctioning pedestrian cross signal, for example. Very disappointing!"

I just checked out the Web page. That has a search capability (I don't see one in the app), both built in via a Search text box, and the browser's own facility (except there are not many items per page). I think I prefer it, even on my phone.

But the Android app at least has a map of recent reports, which is a nice feature; I don't see it in the web page. It also has one central place to enter the reporter's info; it looks like the Web page has it on each request.

[–] malloc 2 points 1 year ago (1 children)

I use the iOS app and agree it’s not the most intuitive app to use. I used to create requests under other and 311 would manually redirect it to the appropriate department.

After awhile though, I can find the appropriate category to use.

What I don’t like is that often tickets are just closed and nothing is done. This is often the case for issues created for the code department. PARD and AE from my experience are decent.

[–] kalpol 2 points 1 year ago

The ticket is often closed when it is moved to another system. The operator doesn't always put the transfer details in. I'm not saying some don't get ignored because they are, but they do an ok job following up.