this post was submitted on 03 Sep 2023
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I understand your point but if you end up on their forum through searches, it's pretty clear that the majority of participants are the loud ones, making it irrelevant how many quiet ones aren't participating. You're just reading a topic between someone needing help and a group of people trolling them because they can.
I've been using arch for 2 years and I've been regularly using the forum to troubleshoot issues. The vast majority of posts, at least from what I have seen and experienced were just of people trying to troubleshoot the issue, asking for command outputs, providing suggestions or just wiki links to people who have missed things in the installation or forum links if the issue was solved previously. Sure there might have been some toxicity in some threads, but that's bound to happen in an open forum.
Maybe I'm super lucky but that's my experience with the platform. Most of the toxicity I've encountered on the internet when it comes to arch and Linux in general was on reddit and lemmy, where people just try to push other distros down and make their own look superior.