Out of the loop

He acknowledged that the work is sloppy but pushed an excuse that it is "growing pains" while disregarding every other criticism for quality.

LMG had on several occasions promised to send the prototype back, but never did, even after various deadlines had been set by Billet. Additionally, according to Billet themselves, they heard nothing about compensation or payback until about 3 hours after the original GN video went live. Which Billet hadn't even replied to before Linus made his post saying they've already made the deal on compensation. This shows there is no misunderstanding, just bad ethics and bad management.

As another commenter has written in another thread. Linus would've used any contact for comment as a way to attempt to clean up their fuck-up and try to make GN and Billet look bad. Similar to how a company dumping toxic waste into a river would take any contact for comment to clean up the river for a week as a news report was being made. There is no need for contacting a major company for comments when what they are doing is actively harming people.

For many people, the concerns of quality between viewers and employees of LMG alike have not been heard and often just flatly ignored.