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3080 - all screens go black but PC still running more info inside (self.pcmasterrace)

submitted 1 year ago* (last edited 1 year ago) by WontonSoup to c/pcmasterrace

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Looking for recommendations on how to diagnose this weird issue I had for the second time today while playing Baldur's Gate. Previous time it happened was playing wow.

Anyway, what happens is my screens all go black but the game is still running, just no video output. I can still hear discord, the game running, music going etc. Just no video out.

My GPU seems to run hot for my taste (80C max) during intensive times playing games but from what I read that is a totally safe temp for a 3080. Generally around 50-65 though during normal play

For reference, I had this card for a while but just rebuilt most of my PC with a new processor, motherboard, 1000W PSU, new ram and case that I put extra fans in. This happened once in my old build and now a second in my new one.

Is this an issue with the card, the power going to it not being sufficient or something else... I am well under the wattage rating for my PSU so unless its an issue with the power in my apartment I am lost. 0 other issues with gaming or heat.

Please give any advice how to diagnose or what to do

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[–] ComradeKeen 5 points 1 year ago (1 children)

For reference, I had this card for a while but just rebuilt most of my PC with a new processor, motherboard, 1000W PSU, new ram and case that I put extra fans in. This happened once in my old build and now a second in my new one.

I think you just answered your own question. Assuming you reformatted when you got the new hardware, something is wrong with your GPU. Even if you didn't, that's really suspect.

When you submit your RMA, make sure to tell them you tried it in a completely different computer rather than complicating the story.

[–] WontonSoup 2 points 1 year ago (1 children)

I have all new drives and a fresh windows install obviously. Literally the only thing from the old to the new guild was my gpu.

Do you rma through nvidia or through the card manufacturer. I’ve never had to do it before. What’s the typical experience if you know off hand?

[–] MadWorks 2 points 1 year ago

It depends on how long you've had the card and what their warranty period is. The typical warranty period is 1 year limited warranty. Contact support and check warranty status with your card manufacturer. You may be outside of the warranty period and up the proverbial creek.