Having had my Visa Debit card blocked twice in as many weeks, I'm beginning to question if our current "Plastic" cards are fit for purpose. A somewhat long story follows with a question at the end:
About 2 weeks ago, Skinny decided not to honour my perfectly valid Visa card. I contacted my bank to find out why my card was being rejected. They let me know that some businesses won't take payment on cards that are approaching expiry and Skinny, apparently, won't take payment if the card expires in the following month. The card was due to expire in 8 weeks!
I find it ridiculous to reject payments that far from expiry! What would you do if you only had access to one credit card?
I switched cards on the account and in the process the Skinny interface initiated three transactions in quick succession, of which two should not have occurred. Another long story, but it took four hours (yes 4) to sort that out. These transactions triggered my bank to block the newly registered card and warned me via text message. Thankfully, a quick reply text was all that was needed to unblock the card.
My new card arrived a week or two later (they sent it out early) - all good once I used it to make a local purchase via EFTPOS. (This card had the same card number but different CVV)
A little over a week later, I receive a text message from my bank:
We've blocked your Visa Debit Card due to some suspicious transactions to Google YouTube Super. If this was you, please reply AUTHORISED. If not, please give us a call on #### or pop into your local branch
These were not my transactions, so a call was made. Apparently, the card number was/had been used on multiple (21) relatively small transactions in Australia. The bank's only option was to cancel the card and re-issue me a new one. How these transactions were being validated without the CVV (unless they had 'cracked' it), I don't know. These were Google transactions, so I would expect them to have been validated?
Luckily, I was due to travel to town - a little over two hours round trip! So I went into my closest branch and received a new card (with a new card number this time). Another EFTPOS transaction at a local shop and it's good to go again.
I've no doubt there are others who have had similar experiences?
I can't remember the last time I used cash, though I always carry some. For me, a cashless society mostly works.
The discussion I had with my bank suggests that these type of blocks, due to unauthorised transactions, are on the rise significantly.
So what is the future of "money"? How can transactions be made without inconvenience, but still be secure and safe from unauthorised access?
Really just a topic starter and I felt I needed to tell the story.
It might just be a coincidence of the retailers I frequent, but every so often I come across a new one. Maybe it's getting more enticing with more banks signing up, plus a third party payment provider or two.
Mighty Ape was an early adopter and I found something cheap to buy there just so I could test it out. Ascent and PBTech are where I tend to order most of my geek stuff from lately and they both support it. At least one of the pizza chains (Dominoes?) supports it for payment in their app.
I've hit a couple of early snags, though. When Ascent first implemented it, it didn't accept my payment because it didn't like me having a 0 at the front of my phone number. I guess they were converting it to an integer for some reason and didn't think of that. They fixed it when I reported it.
Also a couple of times with ordering a pizza I've found the company never got confirmation that I'd paid. In that implementation it relies on me switching back to the app before a timeout, so the auto process can complete, but it has to be after I've been to my bank app to confirm the payment. I've been caught out by this at least twice because I didn't realise the order hadn't gone through for ages, then had to order and pay again, then had to wait ages to get the refund for the first one. Consequently several times I've gone back to credit cards for the few delivery pizza orders I put in. I figure they intentionally obscure the prices so much that I don't really care if they have to absorb an extra fee. I'd still rather use online EFTPOS if I felt I could trust it with them, though.
Interesting! I buy from PB Tech and Mighty Ape on occasion, I must just not have noticed the option as I'd already have saved payment details.
It's interesting if you don't return to the site the money transfers but not the order. It seems like a failed design, it must happen all the time.
Yes I hope that's purely an issue with their app's implementation, rather than something broken with online EFTPOS's flow generally. I've never struck a similar problem with other retailers, although for others I'm usually buying through a browser on a desktop system rather than a smartphone app, so you don't get quite the same requirement of completely switching away from it to approve the payment in your banking app.