this post was submitted on 20 Jul 2023
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The issue at hand seems to be a stuck roller that came partly out of it's track, jamming it in place.

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[โ€“] [email protected] 13 points 1 year ago

https://www.uhaul.com/Tips/Moving/About-U-Haul-Roadside-Assistance-20869/

If you can't get it back on track yourself, or you aren't confident you can do it without damaging your truck, check that out