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Transparency on an issue with denied applications (beehaw.org)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

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Hey everyone

We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who's been denied. We don't want this experience happening to anyone we deny (it's not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they're a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you'd be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we're not sure how long it will take to resolve or what changes we may need to do to our process.

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[–] TeaHands 3 points 1 year ago (1 children)

Thanks for the confirmation that there was something going on with Gmail, that makes a lot of sense. I raised it on my instance too (lemmy.world) and turns out we had the same problem.

I don't know if there's any central communication between instance admins but it might be putting the word out for everyone to check their settings in case this is happening on others too :)

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago) (1 children)

we put it out there on lemmy_support over on lemmy.ml and i think our bug report mentions it, but i'm definitely finite in my capacity to spread this around further. just no time between everything else

[–] TeaHands 2 points 1 year ago

Of course! Just trying to raise awareness that it's a thing for other servers too. Thanks for all your work!