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American Limits Ability For Employees To Kick People Off Flights (onemileatatime.com)

submitted 1 month ago by [email protected] to c/[email protected]

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American Airlines is now limiting the ability of employees to kick passengers off flights, especially for non-safety issues.

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[–] [email protected] 2 points 1 month ago

nah, this is to prevent power trip.

What does this change mean, concretely? As you can see, any non-safety or non-security related concerns need to originate from customers, and not team members. Furthermore, two flight attendants must engage the customer who raised the non-safety or non-security concerns, to try and resolve the situation.

In the rare event that a resolution to a non-safety or non-security concern isn’t likely, and before any customer is asked to get off an aircraft, the captain should contact the company’s CRO.