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Paralyzed Jockey Loses Ability to Walk After Manufacturer Refuses to Fix Battery For His $100,000 Exoskeleton (www.404media.co)

submitted 2 months ago by [email protected] to c/technology

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Apologies for posting a pay walled article. Consider subscribing to 404. They’re a journalist-founded org, so you could do worse for supporting quality journalism.

Trained repair professionals at hospitals are regularly unable to fix medical devices because of manufacturer lockout codes or the inability to obtain repair parts. During the early days of the COVID-19 pandemic, broken ventilators sat unrepaired for weeks or months as manufacturers were overwhelmed with repair requests and independent repair professionals were locked out of them. At the time, I reported that independent repair techs had resorted to creating DIY dongles loaded with jailbroken Ukrainian firmware to fix ventilators without manufacturer permission. Medical device manufacturers also threatened iFixit because it posted ventilator repair manuals on its website. I have also written about people with sleep apnea who have hacked their CPAP machines to improve their basic functionality and to repair them.

PS: he got it repaired.

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[–] tabular 2 points 2 months ago* (last edited 2 months ago) (1 children)

You focus on an incompetent grandson hypothetical but it's not as if the 1st party repair is immune from hiring people who can make negligent mistakes, or even take malicious acts. If it's difficult to replace a seal on a mask then perhaps it's a CRAP design.

Companies will preach safety when lobbying against right to repair but when a mask is forced to be recalled for sound/vibration dampening material entering people's lung they will kick and scream.

Safety is not my main goal, it is the freedom to do what you want with what you paid for.

[–] atrielienz -1 points 2 months ago

I focus on that because it is a danger of people doing the work themselves. I didn't say that companies weren't capable of the same problems. I said that it's unlikely that the grandson would face the same kind of legal repercussions that a business or corporation would and that's problematic.

If you'll take a step back and stop assuming that I'm arguing against right to repair and just look at what I actually said you might see that I have a point.

And while I agree that there is also risk in not repairing the devices in question or being able to have them repaired by the manufacturer which is a significant risk, I still feel like it's important that it be said that there exists a risk in people making more technical repairs themselves.