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submitted 2 months ago by [email protected] to c/[email protected]

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[–] [email protected] 2 points 2 months ago

I find those kinds of chatbots useful, but those aren't the ones I encounter 90% of the time. Most of the time, it's a chatbot that summarizes the help articles I just read, giving faulty interpretations of the source material, that then goes on to never direct me to a real person unless I tell it multiple times that the articles it's paraphrasing aren't helping. (and sometimes, they have no live support at all, and only an LLM + support articles)