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Legally blind woman left anxious and in tears after rideshare drivers refuse to pick her up 23 times in six weeks (www.abc.net.au)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

59 comments fedilink hide all child comments

Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.

Edited to add: "anxious and in tears" is some shit tier headline writing when the real problem is the loss of independence and freedom, and the hours she has had to spend waiting just to be actively discriminated against.

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[–] [email protected] 9 points 1 year ago (2 children)

Drivers may choose to stop receiving Uber Pet trips requests at any time, but are still required by law to accept riders with assistance animals (e.g. guide dogs) – assistance animals are legally allowed to go everywhere their owner goes. - Uber AU Pets policy

Riders with service animals are not required to use Uber Pet. Per Uber’s US Service Animal Policy (see below), driver partners have a legal obligation to provide service to riders with service animals, regardless of ride type. Uber US Pets policy

Uber Pets also charges a premium, which would still be discrimination in these cases. This is likely why people with assistance animals are not required to select it.

[–] [email protected] 4 points 1 year ago

Then Uber should eat the cost difference and give her the pet friendly option. This is in no way on the drivers for refusing to let a dog in their personal vehicle.

[–] I_AnoN_I -1 points 1 year ago

If it made my life less of a night mare I'd just dish out the extra couple of bucks