Technology
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You're right that Fairphone's supply chain is not fully sustainable. In fact, I remember reading an interview with the founder where he admitted that poor sustainability and labour practices are so entrenched in the industry that it was impossible to actually make a "fair" Fairphone. (Incidentally, this is why the company uses the word "fair*[er]*" to describe the phones.)
Yeah, I would definitely agree that a used phone is a much more environmentally-friendly choice than a brand-new one. The amount of customers who are going to ditch their 1 or 2 year old phone for this "sustainable" phone will unfortunately not be zero...
My problem with FP isn't only that their phone lacks in features and sustainability. It's that their whole PR and marketing is misleading. They hold back a lot of essential information to trick the customer into thinking that the phone is good for the environment. I would be more enclined to support them if they were honest about it ; right now it looks like corporate BS intended to make a maximal profit, like any other phone company
i'd be fine with it if they presented it like this. But they don't, they aren't honest about the actual (very moderate) sustainability they offer