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An angry admin shares the CrowdStrike outage experience (www.theregister.com)

submitted 4 months ago by [email protected] to c/technology

136 comments fedilink hide all child comments

IT administrators are struggling to deal with the ongoing fallout from the faulty CrowdStrike update. One spoke to The Register to share what it is like at the coalface.

Speaking on condition of anonymity, the administrator, who is responsible for a fleet of devices, many of which are used within warehouses, told us: "It is very disturbing that a single AV update can take down more machines than a global denial of service attack. I know some businesses that have hundreds of machines down. For me, it was about 25 percent of our PCs and 10 percent of servers."

He isn't alone. An administrator on Reddit said 40 percent of servers were affected, along with 70 percent of client computers stuck in a bootloop, or approximately 1,000 endpoints.

Sadly, for our administrator, things are less than ideal.

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

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[–] [email protected] 201 points 4 months ago (14 children)

Pity the administrators who dutifully kept a list of those keys on a secure server share, only to find that the server is also now showing a screen of baleful blue.

Lol, can you imagine? It empathetically hurts me even thinking of this situation. Enter that brave hero who kept the fileshare decryption key in a local keepass :D

[–] kescusay 64 points 4 months ago (10 children)

Seems like an argument for a heterogeneous environment, perhaps a solid and secure Linux server to host important keys like that.

[–] [email protected] 55 points 4 months ago (9 children)

Linux can shit the bed too. You need to maintain a physical copy.

[–] noobface 12 points 4 months ago

Hey Ralph can you get that post-it from the bottom of your keyboard?

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