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Transparency on an issue with denied applications (beehaw.org)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

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Hey everyone

We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who's been denied. We don't want this experience happening to anyone we deny (it's not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they're a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you'd be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we're not sure how long it will take to resolve or what changes we may need to do to our process.

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[–] [email protected] 32 points 1 year ago (5 children)

I provided an email address on signup. After like a half hour I tried logging in and it just worked. Just double checked my email account and nothing came through saying I was approved.

[–] [email protected] 15 points 1 year ago

Same here, this post is what prompted me to check in the first place.

[–] [email protected] 11 points 1 year ago

Wow, so glad I came back to look around. I was wondering if something went wrong with my request since I hadn't heard anything at all. But here I am, logged in. Yay for me. Thank you!

[–] [email protected] 7 points 1 year ago (1 children)

Email would be the obvious way to contact most people and it should be used, but (at least on lemmy.ml) email isn't required to create an account.

For people who were rejected and don't have an email associated, I do think it would be wise to implement some sort of login flow that could lead back to a set of follow up questions and/or a notice of outright rejection.

[–] [email protected] 8 points 1 year ago

Yes we've opened up a bug report and started conversations about whatever build might be necessary. We want people to know why they were rejected and be able to reapply when appropriate

[–] [email protected] 3 points 1 year ago

Same with me. I didn't get anything. Tried logging in after half a day and it worked.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

I did get an email saying "Your registration application has been approved. Welcome to beehaw.org!"

The email was delivered despite that I'm using greylisting (which means my mail server says “I’m too busy” the first time a new mail server sends something to filter out spammy fire-and-forget mailers).

Edit: email was sent Sat, 03 Jun 2023 11:38:10 +0000

Edit2: I'm way too late to be helpful 🙄