AI

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Artificial intelligence (AI) is intelligence demonstrated by machines, unlike the natural intelligence displayed by humans and animals, which involves consciousness and emotionality. The distinction between the former and the latter categories is often revealed by the acronym chosen.

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Flying cars they said (sh.itjust.works)

submitted 4 months ago by [email protected] to c/[email protected]

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A first hand experience of DHL's extremely helpful Virtual Assistant. (Please ignore my shoddy spelling and grammer. Ta.)

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[–] [email protected] 1 points 4 months ago

My company has two full time staff members running point on customer service. Directing people to the 5 bullet point FAQ page is about 85% of their job.

I dabbled with setting up an AI classifier to do this for them, and while it would remove 99% of those FAQ emails, the remaining 1% of the time it was so catastrophically wrong it made us press pause on the whole thing.