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I wish this wasn't a real thing (lemmy.world)

submitted 4 months ago by ericbomb to c/[email protected]

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According to research ending every call with "Have I resolved all your issues?" Reduces how often people call back.

But yeah if you want to upgrade your product, it takes 5 inbound calls because of the steps. All but the last one could be automated.

I got yeeted.

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[–] ericbomb 12 points 4 months ago

Heh, yeah but my metrics don't care about how many trucks I roll! Just how long my calls are! "Modem restart didn't work? Truck will be on its way." "Modem restart didn't work? Truck will be on its way." X100

100 calls an hour BABY.