I saw this and thought, well yeah that VP is right, cold calls are annoying spam. However, based on the insane comments by all the salespeople, you'd be wrong. Like, are salespeople that out of touch with normal people?
this post was submitted on 25 Jun 2024
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As someone who's had to do cold calls as part of a sales pipeline,
Edit: I'll also add that B2B cold calls do work. If you have a good product or service and approach it the right way, you can generate plenty of business this way. That said, it's wholly a numbers game. When I was training sales agents, they'd ask me "how do I get sales like you do?" and I'd tell em simply "Make more calls." As I said elsewhere, I'm good at this. I had a roughly 2-3% conversation rate. Understand that means if I made a hundred calls, I made two to three sales. And that's pretty damn good. Before we were more established and could drop that model, we found that cold calling generally had around a 1.4% conversion rate. It relies on you being chipper and persistent to the point of annoyance. Some people literally do break at one point and say stuff like "Well, I need to get something, and if I sign with you, will you stop calling me?"
It was always far more enjoyable to call established leads, people who already expressed and interest and just needed help making up their mind. Better on the customer, better on the agent, a better process overall.
Number 2 is a great point. That's what I hate about LinkedIn and why I only use it to look/apply for jobs and occasionally scroll through if I'm super bored.
My experience in my current job are endless cold emails from salespeople who don't even understand that I have no use for their product. I work in a field where I have to research a lot of different equipment/parts for my client, but that I don't use myself. I had to request a catalog from one of these places which involved giving my work email address. Now I get endless emails about how they'll 'be in my area' (LOL no you won't because I work remotely across the country from both my company and my client) and they want to demonstrate their new product...which I don't use because I don't work in that field. Makes me laugh every time and yes it is very spammy.
I made that kind of mistake often early on in my sales career. The product I sold had a specific use in a specific field by specific disciplines, and was required by law in certain regions.
I always felt like such a dick when I'd get to the purchasing agent, make my hurried nervous pitch because I'm so excited to get through to someone and they'd (often kindly) explain that they literally never have any use case for my product.
After a few of those, I became more aware of how to prune my "leads" (read: list of phone numbers) to make sure I was only reaching out to people who could even use the dang thing and inserted a few exploratory questions into the opening salvo to double check.
I'm glad I don't have to do this via email, though. At least with the phone, I can hear tone and get quick, definite answers instead of just waiting on a reply.
It’s hard to get there on the phone now, though, if you don’t already have a name and phone number. You can probably get a name off LinkedIn, but a main phone number for a company probably won’t get you anywhere now since a lot of companies don’t have receptionists anymore. You’re lucky if the phone tree has a dial by name option. I’m glad I’m not in that kind of business anymore.