this post was submitted on 24 Jun 2024
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I think that is more of a comment on incorrect use of such a platform and it would be the same whether it was IRC or Matrix. I've put a more detailed response to another comment if you were interested - https://lemmy.ml/comment/11850496
Discord requires an account to even view a server, and the layout for forum support style questions is not there.
The same could be said of Matrix though, I don't think you can see a Matrix chat without an account either. Discord does have a forum layout... ish. It is pretty bad though and not something we use as a forum. It is used but really only as a way to separate topics in what would be a busy single chat area - more akin to something like Zulip. Even IRC channels tend to need you to connect with a nickname but unlike the others you can't see chat history without a bouncer set up and at that point you have basically made an account in all but name.
Yeah matrix is even worse than discord for usability and finding things.
Just use a normal publicly readable and indexed forum like has been common for the last 30+ years, I don't understand the obsession with chat clients for this purpose.
You know IRC has been used alongside mailing list for open source software communities and projects for literally decades right?
But not in place of, no one is trying to say no chat clients ever, we just don't want only chat clients.
But... that is exactly what I've been saying since the start... If used correctly there is no need to instantly reject a project just because it uses Discord, or any other chat, as one of its options.