this post was submitted on 24 Jun 2024
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The problem is not that Discord is used as a contact method the problem is that Discord chats are not indexable so if someone has a problem and gets solved its gets lost on the chat logs and its not like a forum.
There's a lot more problems than that lol
I think that is more of a comment on incorrect use of such a platform and it would be the same whether it was IRC or Matrix. I've put a more detailed response to another comment if you were interested - https://lemmy.ml/comment/11850496
Discord requires an account to even view a server, and the layout for forum support style questions is not there.
The same could be said of Matrix though, I don't think you can see a Matrix chat without an account either. Discord does have a forum layout... ish. It is pretty bad though and not something we use as a forum. It is used but really only as a way to separate topics in what would be a busy single chat area - more akin to something like Zulip. Even IRC channels tend to need you to connect with a nickname but unlike the others you can't see chat history without a bouncer set up and at that point you have basically made an account in all but name.
Why are you even mentioning matrix? We don't want a chat server corpo or not, we want a real functional forum with topics and history and indexed by search engines, not a single chat log that disappears into the void after 24 hours of use.
I feel you haven't been reading what I've been saying if you are claiming a "single chat log". The whole point of what I'm saying is that there are various forms of communication that can be used in a project and the one I'm part of literally couldn't function with an async-only forum type setup. Chat is for temporary, transient communication. Forums (and by extension Lemmy/Reddit) are for longer form async discussions with defined topics. Both are valid as has been the case all the way back into the days of having both a mailing list and IRC channel for a project.
Yeah matrix is even worse than discord for usability and finding things.
Just use a normal publicly readable and indexed forum like has been common for the last 30+ years, I don't understand the obsession with chat clients for this purpose.
You know IRC has been used alongside mailing list for open source software communities and projects for literally decades right?
But not in place of, no one is trying to say no chat clients ever, we just don't want only chat clients.
But... that is exactly what I've been saying since the start... If used correctly there is no need to instantly reject a project just because it uses Discord, or any other chat, as one of its options.
I know some subreddits where people ask the same questions over and over, all day every day. They don't read the rules/sidebar, they don't read the stickied posts, they don't read the automod response and they don't search before posting. if you mention any of those they immediately turn defensive and abusive usually. it's incredibly frustrating.