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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 1 week ago by Stopthatgirl7 to c/technology

106 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[–] [email protected] 13 points 1 week ago

Turns out customers weren't ordering the McDeadly neurotoxin