Mental Health

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Not Sure What To Do (self.mentalhealth)

submitted 1 year ago by Lodtbow to c/mentalhealth

6 comments fedilink hide all child comments

Hello, hopefully someone here can point me in the right direction or tell me where I should post this question as I'm new to Lemmy and it made sense to post here.

The short story is I need to refill my Sertraline prescription but my pharmacy, Rite Aid, wouldn't do it today even though I have 1 refill left and it's been well over a month since I picked up my last prescription.

I was given two reasons the first being that on the label from my doctor it says office visit needed before refill and the second reason was my insurance said I had to wait till the 26th.

The office visit needed before refill has been on my bottles for the last 3-4 months, I have a feeling my doctor forgot to remove that as I saw them after the first bottle said that back in April and they renewed my script.

I'm not sure why my insurance is making me wait as like I said I haven't picked up a refill in over a month, somehow I had extras and didn't need to.

Rite Aid has the automatic refills which mine was automatically refilled at the end of last month and I didn't have the time or need to pick it up meaning they put the prescription back in stock, in the past I've been able to either request a refill online later or just go and they'd refill it then. I had until the 28th of last month to pick it up then I got a voicemail on July 5th saying I had prescriptions to be picked up.

I tried explaining all this to the pharmacist but they still wouldn't refill it. I get really bad withdraws if I go a few days without taking it and I don't know what to do, could they refill it since I have refills left and I just pay full price without insurance? I am going to call them tomorrow and try that but wanted to post this question for other ideas to ease my mind for the time being.

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[–] PerfectedInterest 2 points 1 year ago

I think your best option might be to call the doctor. Even if insurance is interfering with your refill, your doctor may have samples or may be able to get you some medication on a compassionate basis. Alternatively, maybe they can get a refill sent to a different pharmacy with updated information.