MSP - Managed Service Providers

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1. Technical Support Request

Please refrain from posting technical support requests. These should be directed to techsupport or sysadmin (above).

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Your post is something that is submitted on a regular basis (probably more than once or twice per week.) Please try searching /c/msp for your answer before posting. If you still have questions, please rephrase your posts and re-submit it to try and make it more specific. We encourage fresh content :) Thanks!

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Vendor participation is encouraged. Feedback and assistance can be invaluable. However, promotion of any products, including webinars, must be kept to the Weekly Promo thread.

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We're forum for a group of professionals. Language and comments must be semi-professional. Refrain from using Insults, vulgar language and other harassing behavior.

5. Tax and legal questions are not allowed.

The purpose of this sub is to share business practices, discuss vendors, and share experiences. Tax and legal advice is best left to those professionals. This includes the sharing or requests for MSAs and other legal contracts.

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Please refrain from posting questions and requests that deal with VoIP outside of MSP programs. These should be directed to ~~/r/voip~~ (No such community exists yet) or a similar board that specializes in the subject of VoIP. We are strictly a subreddit for MSPs.

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founded 2 years ago

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JeremyT

Client wants to mass OCR documents (lemmy.ca)

submitted 3 months ago by [email protected] to c/msp

9 comments fedilink

Are there any good products for batch scanning and OCR of documents? Or services?

For clients with 365 are you using an email security product to filter email or just using 365's built in one? (lemmy.ca)

submitted 4 months ago by [email protected] to c/msp

1 comments fedilink

As the title says. I find proofpoint (despite their recent security issue..) still filters email overall better than the built in offering by 365 when you have BP licensing. Never used mimecast, but curious what other people's opinions are in the matter. For context I use both 365 and proofpoint.

Weird HP Envy x360 keyboard problem I want to share. (lemmy.ml)

submitted 1 year ago by [email protected] to c/msp

0 comments fedilink

First off, this isn’t a troubleshooting post. I just found it really interesting and wanted to share.

Some of the keys on the keyboard are not working. I opened the device and reseated the connector (ribbon cable). It works fine. For a while…

Problem comes back. I had decided to flash the system with new win 11 (not for the purpose of troubleshooting btw, just needed a win 11 laptop).

I used an external keyboard to do this. Which worked fine.

Boot new system. The internal keybaord is working fine. Then stops working. Same problem. Only some keys work.

Weird Part:

The keys which work on the internal keyboard, DO NOT work on the external keyboard. And vice-versa.

I just thought it was interesting.

Do the r/msp users care to move off reddit? (lemmy.ml)

submitted 1 year ago by [email protected] to c/msp

9 comments fedilink

In general the users of r/msp are all about reselling propriety products and services. So I'm curious if any of them would move to lemmy.

MSP's of Canada, what's your hourly rate? (self.msp)

submitted 1 year ago by cyberpunk007 to c/msp

3 comments fedilink

Usually I base my monthly fee on how many hours I think it might take to support a client per month. Things are skyrocketing in price, curious what other are using as their baseline if doing it in a similar fashion.

What Spam / Phishing service do you use? (lemmy.teaisatfour.com)

submitted 2 years ago by [email protected] to c/msp

6 comments fedilink

Unfortunately, I inherited ProofPoint Essentials. What all do you use (and like!). At my last job we used Avanan across the board and I LOVED their setup. Nearly no false positives/negatives.

Welcome to the MSP community! (self.msp)

submitted 2 years ago by JeremyT to c/msp

5 comments fedilink

I created this as a place for r/msp folks to move to. If the mods of r/msp end up over here I am more than happy to elevate ya to mods if you're able to prove you are who you say you are (Mods at r/msp are hidden)