micromobility - Ebikes, scooters, longboards: Whatever floats your goat, this is micromobility

Customers are asked to do a mandatory battery check over safety concerns, and to reach out to Canyon if they are affected

https://www.youtube.com/watch?v=uTRBM-3u6q0&t=1s

ENGWE does not seem to be notifying their US customers about this, as usual: Their customer experience is a dumpster fire.

Contact them ASAP for a fix, but good luck because my experience with their support has been total dog shit. Never again will I buy from them and you shouldn't either.

Update: Apparently this is for EP 2 Pros bought in 2024.

To anyone else out there with an Engwe ebike or any bike with a cheap fender: If your fender is not designed with breakaways on the mounts, you should either remove it entirely or replace the bolts with 5-10 lb zip ties to create your own breakaways and prevent a serious crash.

https://engwe-bikes.com/cdn/shop/products/Ep-2pro_5c418549-daf2-4cda-8994-6e4ac361cb9b.jpg

What happens is, if the fork mount fails and the front fender does not have breakaways, it wraps around the front wheel and sends you over the handlebars (quite possibly at great speed).

Engwe 100% does not care, did not cover my medical bills, replace my $300 helmet, warn their other customers, issue a recall, or even bother to fix the underlying issue.

To be clear, this fix literally costs a couple of zip ties. That is how little they care about their customers.

If I had not been wearing a quality helmet, my Engwe likely would have killed me or left me with life altering injuries.

If you're looking for an inexpensive ebike, don't buy Engwe. Get an REI Co-op, Ride1up, or Lectric. Any semi-reputable brand is a safer choice.

Also, as always: Wear your helmets every time! Be safe out there everyone.

ITT We post pics of whatever we rode today.

Special thanks to Corm for the idea, thank you Corm!