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The original was posted on /r/AmItheAsshole by /u/No-Weakness-8592 on 2023-06-23 14:17:04+00:00.
I manage the towing half of an auto service center(towing and repairs). We don't offer a shuttle to pick people up or drop them off but we will make exceptions if they are close, it's just not a normal service and we use our personal vehicles.
I got out early today due to a doctor's appointment and a customer wanted a ride home. She lived just a few blocks from the doctors so I offered to take her but told her I would not be leaving for an hour.
She was annoyed but agreed to wait. Once I was ready to leave she got further annoyed that I wouldn't leave until she put on her seat belt. She refused and I just kept explaining that I am doing this as a favor in my own personal time and vehicle. I'm not being reimbursed for the gas or my time doing this.
I ended up refusing to drive her because she doesn't like how seatbelts feel. She had to pay for an Uber home and complained to my boss. She also put up a bad Facebook review. I did explain on her review what actually happened.
At this point we've decided to no longer offer any rides for any reason.
Was I the asshole for kicking her out and basically forcing the policy change?