this post was submitted on 25 Apr 2024
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Regarding how bad BattleState Games are; I changed my email address a while back and because I have no access to the old address I cannot update my BSG account to the new address. I’ve spent months in contact with BSG and supplied them with everything short of a DNA sample but they will not update the address.
I can still access the account, but not the game, and there is no way to update the address without going through BSG support. I’ve also spoken out on their forums amongst others with the same issue with no response from BSG.
I bought 2 Edge of Darkness editions (one for my ex-partner) and yet I cannot play the game at all. Fuck BSG, good game, dogshit company.
Hey so I was actually able to get them to change my email last year. I sent them an email telling them I was losing my email, as in it was getting completely deleted. I then sent them an email showing gmail picture showing the email address in the login text box and it showing "couldn't find this account"
I wont lie, I did this by putting in a fake email, hitting enter, then replacing it with my real email. It was a huge fucking hassle, took a year, and required lying, but this is what got it done.
That’s how my requests started as well. Then they needed the email receipt and confirmation of the email address that it was sent to (which I have), then multiple types of confirmation that the old email couldn’t be reactivated/accessed, then in-game information like nickname (which I changed each wipe so I don’t know), then username (?) and confirmation from my bank of payment being sent. That’s where I’m stuck. That’s like 5 years ago and the two payment methods I possibly used at the time don’t have records for it (very long story).
That’s the point where I gave up. The game isn’t worth spending any more of my time haggling with BSG support or sifting through paperwork and emails.