this post was submitted on 20 Apr 2024
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Showerthoughts

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AI nowaday is like Bluetooth 20 years ago: they put it everywhere where it's almost never useful (feddit.it)
submitted 7 months ago by [email protected] to c/showerthoughts
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[–] [email protected] -3 points 7 months ago* (last edited 7 months ago) (7 children)

Okay I'll bite. Where exactly has it not been useful? that you all have had the chance to interact least once.

Edit: Bruh, it's a legit question. If you feel attacked by this neutral info gathering enough to downvote you have a sad, sad life.

[–] gorgor301 38 points 7 months ago (3 children)

In customer service. If I see a bot I know there is a 95 % chance I won't get the information I am looking for. If I could get the information online somewhere, I wouldn't have contacted customer service in the first place! I just want to interact with another human being who's able to understand my queries.

[–] acetanilide 7 points 7 months ago

Yeah, it is so frustrating trying to get a question answered only to get stuck in a loop.

And then finally find an email address to talk to and their only reply is to talk to the bot...

[–] [email protected] 2 points 7 months ago

And judging from the prompts many customer service lines use, there are also a lot of people who call customer service for the simplest/dumbest reasons. Wouldn’t be the first dummies kept us from having nice things.

But I’ll 100% acknowledge that even with perfect customer service, 99% of companies will enshittify it with AI if it promises to save them money.

[–] [email protected] 1 points 7 months ago

I'm gonna guess it's purpose is to make you feel like you're being helped. Rather than actually helping you.

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