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xkcd #2899: Goodhart's Law (imgs.xkcd.com)

submitted 11 months ago by randomaccount43543 to c/xkcd

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https://xkcd.com/2899

Alt text:

[later] I'm pleased to report we're now identifying and replacing hundreds of outdated metrics per hour.

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[–] [email protected] 110 points 11 months ago* (last edited 11 months ago) (6 children)

I’d not heard of this before, but this explains a lot of why my call center jobs were such BS.

We were expected to resolve networking, MS Exchange and VoIP issues in 20 minutes or less on average, which just resulted in a lot more customers having to call back because all the agents had to try and rush to a solution without time to test.

[–] DABDA 10 points 11 months ago

There's never time to do it right, but there's always time to do it over.

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