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FTC sues Amazon over 'deceptive' Prime sign-up and cancellation process (www.cnbc.com)

submitted 2 years ago by [email protected] to c/[email protected]

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The FTC on Wednesday sued Amazon, alleging it tricked customers into signing up for its Prime subscription program and intentionally complicated the cancellation process.

The agency claims Amazon used so-called “dark patterns” to steer users to enroll in Prime without their consent.

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[–] venoft 2 points 2 years ago* (last edited 2 years ago) (1 children)

After ordering something I somehow got prime, no idea how. Must have accidentally pressed something. So sneaky.

Luckily I didn't have saved payment options on my account. But then, without verified payment options, you can't cancel prime! It's the perfect (p/c)rime.

[–] twack 1 points 2 years ago

For a little while the fastest and default shipping option included an auto renewing prime subscription.

That little trick is probably one of the major reasons that they got in hot water