this post was submitted on 31 Jul 2023
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Showerthoughts

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We should stop saying "The customer is always right" because it's not true (discuss.tchncs.de)
submitted 1 year ago by [email protected] to c/showerthoughts
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In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it's the CEO and the board of directors that control the narrative. That's why we're getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.

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[โ€“] kaotic 18 points 1 year ago (1 children)

The full quote is "The customer is always right in matters of taste."

[โ€“] Hypersapien 3 points 1 year ago

And it was never a saying, it was a commercial tagline.