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Criminal charges filed against HelloFresh (www.rnz.co.nz)

submitted 1 day ago by [email protected] to c/[email protected]

14 comments fedilink hide all child comments

The Commerce Commission has filed criminal charges against meal delivery company HelloFresh New Zealand for alleged misleading behaviour.

The regulator claims the company misled customers in cold calls trying to get discontinued subscribers to sign up again.

The claim related to conduct between February 2022 and July 2023, when previous HelloFresh customers were offered vouchers without being told that accepting them would reactivate their subscription, the Commission said.

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[–] [email protected] 4 points 1 day ago (1 children)

I have their number blocked. I've done a couple of trials with them, but only ever the first couple with the biggest discount, then cancel.

[–] [email protected] 5 points 1 day ago (1 children)

I do this too, but even with the 50% discounts I’ve decided it’s not worth it. The produce is so limited (usually carrots, onions and slaw for every meal) and all the single use packaging makes me want to cry. One box gave me 6 small packs of slivered almonds.

[–] [email protected] 6 points 1 day ago

Oh yes I can't stand all the packaging. And all the slaw 😆

What I want is to try a bunch of new things to see what's good. But their recipes always have "Nan's secret spice mix" and shit like that so you can't use the recipe again. We have a bunch of bargain box recipes from a decade ago (that we were given from someone else, we never actually subscribed) and we are still using some favourites from that bunch. All the spice mixes tell you what's in them and the ratios. I suspect they don't do that anymore though, got to get users locked in to your eco system.