this post was submitted on 30 Dec 2024
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Just RTFM?
I read somewhere that around ⅓ of people (at least in my country) are effectively illiterate. They can read but they can’t really understand what they read. They can’t solve logical tasks and would fail for example to take medication according to written instruction. It does explain a lot.
Even of the literate people, far too few bother reading instructions. People who can read and interpret law texts, but they still click away a pop-up unread when setting up a new phone for example. The only people who I've only ever had a good experience with when it came to diligently reading and following instructions + escalating the problem when the instructions were unclear, were professional accountants.