this post was submitted on 27 Dec 2024
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Fake and gay. They will never say your device has parts missing since they know most customers aren't that stupid. They most of the time say you have water damage or it's too old for repair.
The Apple Genius Bar sucks ass. But let's not pretend like any of the other big tech companies do any better. At least Apple has a physical store where they can fuck you over in person. Try getting Samsung shit repaired. In most countries they let a 3rd party company do the handling and repairs and you can't visit that company. You have to send it in and if they deem your device unrepairable or "not" broken they send it back and you have to pay for shipping both ways even if the device falls under warranty and sometimes they send it back more broken then when it left your hands. While communication happens solely trough email.
Non-related but pretty nice. Broke my pixel 6a screen. I could pay 200 euro to repair shop or order a new screen with in this case ifixit for 110 euro and get all the tools required. Went with the second option and got the satisfaction of replacing my own screen. Worked out perfect and got an official screen. Can't do that with all phones but pretty nice option imho.