this post was submitted on 01 Mar 2024
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Ticket closed: resolved (lemmy.world)
submitted 9 months ago by The_Picard_Maneuver to c/[email protected]
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[–] [email protected] 147 points 9 months ago (5 children)

I'm probably in danger of over explaining the joke, but this actually does happen. The best part about this is people will actually contact support for online stores and just say that they found an item. No concern, no questions, just hi I found this. There are people that will do this every week, for years.

New customer service agents will go through the steps, how can I help you with it? Were you looking for a different item? Etc etc. And the conversation will go absolutely nowhere because no one knows why the hell people like this do these things and the customer will never provide any information. Eventually you give up and just say that's great! You can go ahead and buy it!

And the customer will say "ok thx" and disappear until next time. Most of the time these people never even place any orders.

[–] mods_are_assholes 31 points 9 months ago (1 children)

Sometimes people are just lonely, I got this too in helpdesk. A little old lady kept calling in with problems in her emails, there were no problems she just wanted to talk for a while.

[–] [email protected] 20 points 9 months ago (1 children)

Oh definitely, I've had a few like that. Those are kinda nice, you relax for a minute and they're usually fine when you let them know you have other people.

[–] [email protected] 8 points 9 months ago

And you get to make one of those cute "Resolved; for record keeping" tickets to fill out your day :) This is why I actually give out my direct line. If anyone gets upset at not being able to reach me, I can just say tons of people have that same number and are trying to reach me, and I'm never bored from 8-5

[–] [email protected] 30 points 9 months ago (2 children)

Usually when a customer talks to a customer service agent, that’s the only customer service agent they’re going to interact with that week. So they treat the customer service agent as though the converse is true, that they are the only customer the customer service agent will interact with that week, forgetting that they are actually the 10,000th.

[–] [email protected] 29 points 9 months ago (5 children)

And that's why mandatory customer service or retail job should be required for every 18 year old for like 6 months.

It really doesn't take long working as a waiter, cashier, phone operator to learn respect for the role.

[–] [email protected] 27 points 9 months ago (3 children)

I don’t know whether that would help as much as you think it will. I just got out of the military, and there are definitely certain people who started out taking a lot of shit from people just like you did at that rank, but their motivation to rank up was because they couldn’t wait to become the people giving people shit.

[–] JusticeForPorygon 10 points 9 months ago (2 children)

Hardest part about being a leader is being better than the shit leadership you had

[–] [email protected] 1 points 9 months ago

Nah, common decency isn't that hard, it just requires not wanting to be a leader.

[–] [email protected] 1 points 9 months ago (1 children)

If the leadership you had was shitty shouldn't the easy part be being better than them?

[–] [email protected] 1 points 9 months ago

Why would being a good leader be easy?

[–] [email protected] 5 points 9 months ago* (last edited 9 months ago)

I've been working in customer support for three years and I absolutely despise people in that job that don't try their best to help. This is their job, and if it's so bad they can't be assed to do it right they should work at another place. Sure, many customers are clueless assholes. But if I come up to them with all the respect and try to lay down my issue I don't want to get treated like shit, no matter how hard their day was.

If anything, my experience in this job made me less tolerant towards incompetent or disrespectful people.

[–] [email protected] 3 points 9 months ago

We'd put them into cust-supp after they've done their mandatory gap-year service. Waiting tables or trying to hear bubba over the dimestore drive-thru[sic] gear and his argl-bargle diesel F350 garage queen will DEFINITELY work the stick out from where it got lodged.

[–] [email protected] 3 points 9 months ago (1 children)

Are you me? Because I say that all of the time.

[–] lemmyman 5 points 9 months ago

Doesn't everyone? That sentiment is kind of meme level these days

[–] [email protected] 3 points 9 months ago

Or, you know, some common sense

[–] [email protected] 1 points 9 months ago

I never worked in one of these positions, but I respect the hell out of people who do. I did do a house cleaning job for a bit that was pretty bad and maybe that's where it's from, but I think I've always had that. I just respect people who do things for others, no matter what it is. I don't think it needs to be required, but maybe have a system to report people and enough reports forces you to do "community service" in one of these positions.

[–] [email protected] 1 points 9 months ago

Okay but does it count if dairy queen fires you before 6 months, asking for a friend

[–] [email protected] 1 points 9 months ago

I used to try to be empathetic, but then I realized I'm just taking up even more of their time. The best strategy imo is to just get to the point as quickly as possible so both you and the rep can get on with things.

However, if the call is going to be long regardless, I do banter a bit.

The closest I had to that job was as an IT help desk person at a university working with faculty. I only had to actually interact with 3-4 people in a given day, so I don't know if it really counts.

[–] EvolvedTurtle 25 points 9 months ago (2 children)

I swear people are no different then bots

I used to work in a Walmart deli and multiple people would come in every week asking for corn beef or swagger and when we tell them no we don't have that, they will say they were here last week and bought it

Like no you weren't chief we haven't had that in years

[–] R2DPru 17 points 9 months ago (1 children)

Than*

[–] [email protected] 3 points 9 months ago

I have given up on this battle. I commend you.

[–] [email protected] 11 points 9 months ago (1 children)

WTF is swagger?

[–] [email protected] 18 points 9 months ago (1 children)

An arrogant walking style. It can be purchased in cans but the best stuff is freshly picked.

[–] [email protected] 1 points 9 months ago (1 children)

Can it be pickled or corned?

[–] [email protected] 1 points 9 months ago

Rule 34

[–] [email protected] 14 points 9 months ago* (last edited 9 months ago)

I had a seller on Amazon give my info to another party who then mailed me unrelated erotic marketing materials with my name and info on it, weeks after my order. I told customer support, and they instantly went "we'll handle it, have a nice day" before I could even tell them who the seller was. I knew who the seller was because despite my info being in the digital order form on the website, they somehow managed multiple typos and mistakes, which the unsolicited mail also had.

It's all pre-scripted bullshit to prevent customers from doing anything about legitimate issues.

[–] [email protected] 1 points 9 months ago

I sometimes get IT support calls where people will just saying something is asking for a password or giving them a notification. I usually just tell them to login and everything is ok, or just to read it back to me. Its never anything unusual that would throw up red flags security wise that I would think would sketch out a user. Its like there just surprised by the popup. More often than not, they didn't need any help. I still can't figure this one out, but I still "fix" it I guess.

[–] AFKBRBChocolate 48 points 9 months ago (1 children)

We're all for violence as long as there's profit

[–] [email protected] 22 points 9 months ago (1 children)

Welcome to the Ferengi Alliance!

[–] KnightontheSun 8 points 9 months ago

Rule of Acquisition 136: The sharp knife cuts quickly. Act without delay!

[–] EdibleFriend 43 points 9 months ago (1 children)

I like Erica.

[–] [email protected] 32 points 9 months ago (1 children)

Call Erika Erica and you choose violence.

[–] EdibleFriend 15 points 9 months ago

Ohshit

[–] [email protected] 18 points 9 months ago (1 children)

i like how there are no punctuation at all, suggesting that the support person has to routinely deal with this shit, so they probably typed it as quickly and recklessly as they can

[–] [email protected] 6 points 9 months ago (1 children)

I've done this job in the past and I had a bunch of shortcut setup. I would have at least taken the time to make sure that my shortcuts had correct punctuation.

[–] [email protected] 1 points 9 months ago (1 children)

Hopefully capitalization as well.

[–] [email protected] 1 points 9 months ago* (last edited 9 months ago) (1 children)

Capitalisation, correct use of the letter z according to the country, and, of course the Oxford comma.

No not really, most people could barely spell.

[–] [email protected] 1 points 9 months ago

Nah, it's the Harvard comma here in 'Murica.

[–] [email protected] 14 points 9 months ago (3 children)

I have never found items advocating violence... What kinds of items are those?

[–] [email protected] 9 points 9 months ago* (last edited 9 months ago) (3 children)

I bought a printer off Amazon. That thing definitely advocates violence.

[–] [email protected] 2 points 9 months ago* (last edited 9 months ago)

Get a Brother, brother (or sister), they actually work.

[–] [email protected] 1 points 9 months ago

I see you’ve ordered HP

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[–] [email protected] 8 points 9 months ago* (last edited 9 months ago) (2 children)

Maybe a bat with nails through it. A sword makes me want to swing it around. Idk if that's close enough for advocating violence.

[–] Lev_Astov 6 points 9 months ago

That's great, I'll order it!

[–] [email protected] 2 points 9 months ago

Maybe a bat with nails through it.

Man, those Negan cosplayers would have it rough if Amazon decided to not sell them said equipment /s

[–] Death_Equity 1 points 9 months ago (1 children)

Likely it is something that is critical of some political ideology.

So let's say there is a shirt that says "Real women have a uterus", that is advocating violence against trans women because it is promoting spoken violence towards trans women to claim/advocate that they are not "real" women.

Other examples would be "Free Palestine", "Palestine doesn't exist", "All Lives matter", "Jan 6th was a peaceful protest", "No cop lives matter", "Hitler had some good ideas", "Pants up, dont shoot", etc.

I tried to include examples from both sides, but there are so many more examples from one side than the other...

[–] jettrscga 11 points 9 months ago (1 children)

I would say most of those examples don't advocate violence. Don't get me wrong, they're controversial, but they aren't immediately calling for violence.

Roger Stone posting a picture of a judge with crosshairs next to her head - that was directly advocating violence.

[–] Death_Equity 12 points 9 months ago

We aren't discussing meeting the legal definition of advocating violence, we are talking about what someone considers advocating violence. Where the line is drawn between free speech and violence is subjective based on the ideology of the individual.

It is more likely the OP example is using the subjective definition than the legal definition because they are complaining to Amazon and posted it online.

[–] [email protected] 2 points 9 months ago

What, did they find the Bibles?

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