Intro
We would like to address some of the points that have been raised by some of our users (and by one of our communities here on Lemmy.World) on /c/vegan regarding a recent post concerning vegan diets for cats. We understand that the vegan community here on Lemmy.World is rightfully upset with what has happened. In the following paragraphs we will do our best to respond to the major points that we've gleaned from the threads linked here.
Links
Actions in question
Admin removing comments discussing vegan cat food in a community they did not moderate.
The comments have been restored.
The comments were removed for violating our instance rule against animal abuse (https://legal.lemmy.world/tos/#11-attacks-on-users). Rooki is a cat owner himself and he was convinced that it was scientific consensus that cats cannot survive on a vegan diet. This originally justified the removal.
Even if one of our admins does not agree with what is posted, unless the content violates instance rules it should not be removed. This was the original justification for action.
Removing some moderators of the vegan community
Removed moderators have been reinstated.
This was in the first place a failure of communication. It should have been clearly communicated towards the moderators why a certain action was taken (instance rules) and that the reversal of that action would not be considered (during the original incident).
The correct way forward in this case would have been an appeal to the admin team, which would have been handled by someone other than the admin initially acting on this.
We generally discuss high impact actions among team before acting on them. This should especially be the case when there is no strong urgency on the act performed. Since this was only a moderator removal and not a ban, this should have been discussed among the team prior to action.
Going forward we have agreed, as a team, to discuss such actions first, to help prevent future conflict
Posting their own opposing comment and elevating its visibility
Moderators' and admins' comments are flagged with flare, which is okay and by design on Lemmy. But their comments are not forced above the comments of other users for the purpose of arguing a point.
These comments were not elevated to appear before any other users comments.
In addition, Rooki has since revised his comments to be more subjective and less reactive.
Community Responses
The removed comments presented balanced views on vegan cat food, citing scientific research supporting its feasibility if done properly.
Presenting scientifically backed peer reviewed studies is 100% allowed, and encouraged. While we understand anyone can cherry pick studies, if a individual can find a large amount of evidence for their case, then by all accounts they are (in theory) technically correct.
That being said, using facts to bully others is not in good faith either. For example flooding threads with JSTOR links.
The topic is controversial but not clearly prohibited by site rules.
That is correct, at the time there was no violation of site wide rules.
Rooki's actions appear to prioritize his personal disagreement over following established moderation guidelines.
Please see the above regarding addressing moderator policy.
Conclusions
Regarding moderator actions
We will not be removing Rooki from his position as moderator, as we believe that this is a disproportionate response for a heat-of-the-moment response.
Everybody makes mistakes, and while we do try and hold the site admin staff to a higher standard, calling for folks resignation from volunteer positions over it would not fair to them. Rooki has given up 100's of hours of his free time to help both Lemmy.World, FHF and the Fediverse as a whole grown in far reaching ways. You don't immediately fire your staff when they make a bad judgment call.
While we understand that this may not be good enough for some users, we hope that they can be understanding that everyone, no matter the position, can make mistakes.
We've also added a new by-laws section detailing the course of action users should ideally take, when conflict arises. In the event that a user needs to go above the admin team, we've provided a secure link to the operations team (who the admin's report to, ultimately). See https://legal.lemmy.world/bylaws/#12-site-admin-issues-for-community-moderators for details.
TL;DR In the event of an admin action that is deemed unfair or overstepping, moderators can raise this with our operations team for an appeal/review.
Regarding censorship claims
Regarding the alleged censorship, comments were removed without a proper reason. This was out of line, and we will do our best to make sure that this does not happen again. We have updated our legal policy to reflect the new rules in place that bind both our user AND our moderation staff regarding removing comments and content. We WANT users to hold us accountable to the rules we've ALL agreed to follow, going forward. If members of the community find any of the rules we've set forth unreasonable, we promise to listen and adjust these rules where we can. Our terms of service is very much a living document, as any proper binding governing document should be.
Controversial topics can and should be discussed, as long as they are not causing risk of imminent physical harm. We are firm believers in the hippocratic oath of "do no harm".
We encourage users to also list pros and cons regarding controversial viewpoints to foster better discussion. Listing the cons of your viewpoint does not mean you are wrong or at fault, just that you are able to look at the issue from another perspective and aware of potential points of criticism.
While we want to allow our users to express themselves on our platform, we also do not want users to spread mis-information that risks causing direct physical harm to another individual, origination or property owned by the before mentioned. To echo the previous statement "do no harm".
To this end, we have updated our legal page to make this more clear. We already have provisions for attacking groups, threatening individuals and animal harm, this is a logical extension of this to both protect our users and to protect our staff from legal recourse and make it more clear to everyone. We feel this is a very reasonable compromise, and take these additional very seriously.
Sincerely,
FHF / LemmyWorld Operations Team
EDIT: Added org operations contact info
That's not true at all. The reason given by Rooki for the actions at the time was "missinformation" [sic]. The ToS had no rules on misinformation at the time.
That's also untrue. Rooki specifically distinguished that comment (the shield icon) in addition to having the [A] (admin) icon next to their name.
In your post, you accept that the vegan comments were valid, thus Rooki was in the wrong. Why does an instance moderator get to interfere (and impact what the readers see for days) with absolute impunity and new rules created to back their talking points? Rooki was not even asked to pause their activity while you looked into the conduct. There was no punishment to discourage those acts at all. Where in the world does one side admit to being at fault but the remedy still favors that side only?
Edit: post->comment
It's weird to me that you are indicating the only way to address someone making a mistake or not doing the best thing is "punishment".
I think they addressed what they're changing and the thoughts behind what you're talking about very specifically and clearly.
Unless i'm mistaken, the comment you're saying is "untrue" is specifically about ordering it over others; as one would see based on up/downvotes. You seem to be talking about something else.
For one, I'd question that being a mistake (or using the "cat owner" excuse to justify it), as Rooki has repeatedly expressed the same kind of views even outside the context of cats and after the incident. That and the extent of Rooki's actions on !vegan, as well as Rooki's response to my "asking for removal" post shows it's a strongly held belief influencing the mod behavior rather than an emotional one-time response in the heat of the moment.
There has been no indication on Rooki's part that the actions were wrong and contrary to the rules, and that their behavior will be different going forward. The quiet comment edit from ten days ago that followed my post is a "sorry not sorry", as it continues to fuel the fire with a milder argument on vegan cat food rather than discussing Rooki's misconduct and the appropriate path forward.
The new ToS additions introducing a section on misinformation and specifically having to spell out "Unhealthy diets, e.g. due to insufficient nutrients)" fully echoing Rooki's original points suggests that either Rooki or someone on their behalf had argued strongly for that point in the private staff discussions, again suggesting that there is no change of perspective in sight.
Given those circumstances, yes, it's a talk about punishment.