this post was submitted on 11 Jul 2023
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Lemmy.world Support

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Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

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Can't log in (self.support)
submitted 1 year ago by mo_ztt_3 to c/support
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Ever since the hack, I can't log in. Going to the log in page and clicking "Login" just spins the delay spinner for a fraction of a second and then it turns back into a "Login" button without logging me in.

The js console shows "Failed to load resource: the server responded with a status of 400 ()" three times. And, indeed, manually accessing /api/v3/user/login gives me a 404 error.

I tried clearing cache and cookies for all time, I tried incognito mode, I tried from another computer. I tried creating a new user, and the new user could verify email and log in from the verify-email screen, but then if I logout and login to the new user through the usual process it fails again.

Help?

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[โ€“] antik 1 points 1 year ago* (last edited 1 year ago) (1 children)

Please reset your password: https://lemmy.world/login_reset

If that doesn't help email your account info and a description of your problem to [email protected] so a ticket is created

[โ€“] mo_ztt_3 1 points 1 year ago

Resetting the password leads to the same issue i.e. a 404 loading https://lemmy.world/api/v3/user/password_reset, here's a screenshot:

Also note the weirdness with repeatedly loading tiny files nnnn.client.js for hundreds of different values of nnnn, for the first 80-90 seconds the page is up, before stopping. IDK if that's normal (a way of implementing live-updates or something) but it seems odd to me.

I did email [email protected] with the same info as well, yes; I'll follow up with this info and screenshot too.